Contact information

Contact Us

If you have any questions regarding our pet accessories, bed sizing recommendations, leash compatibility, order status, shipping, or returns, please contact our customer support team. We aim to respond to all inquiries within 24 to 48 business hours.

Store Name: Fida Pets
Website: fidapets.store
Email: support@fidapets.store
Phone: +61 408 067 320
Business Address: 5 Parkside Place, Norman Gardens, QLD 4701, Australia
Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)

Important Note: The physical address listed above is for corporate registration and administrative operations only. Please do not send returned pet items or parcels to this address without obtaining an authorized return warehouse address from our support team first.